Gorilla Movers was named a finalist for Excellence in Customer Service by the San Diego Regional Chamber of Commerce in 2010, one of the top six companies selected from a field of more than 245,000 Southern California businesses. The judging criteria centered on knowledgeable, approachable staff, quality of service start to finish, and responsiveness when problems arise.
What the recognition was
Back in 2010, when Gorilla Movers was a two-year-old company still proving itself one truckload at a time, the San Diego Regional Chamber of Commerce selected us as a finalist in its Excellence in Customer Service category, one of the top six companies drawn from a field of more than 245,000 Southern California businesses.
The judging criteria were specific: educated sales and service representatives who are approachable, available, and willing to help; high-quality service from beginning to end, measured by the amount and quality of assistance given to customers; and responsiveness and follow-through once a problem has been identified, including how a company handles adversity with its customers.
Why we still mention it
We keep this piece of history on the site because that finalist nod, early on, confirmed the bet the company was built on: that a moving company competing on service, employee crews, honest quotes, picking up the phone, could stand out in a crowded industry.
The numbers since suggest the bet held. Eighteen years, 25,120+ moves, a 4.8-star Google average, and a 97.9% repeat-and-referral rate later, the criteria the Chamber judged us on in 2010 are still the ones we hire, train, and measure against. To every customer who's supported our San Diego crews along the way, thank you. That recognition was yours as much as ours.